SASSA Reconsideration Requests

If you recently received a rejection from SASSA or your SRD grant status is pending, you’re not alone.

Every month, thousands of South Africans face denial despite meeting the basic criteria. Fortunately, the SASSA reconsideration process offers a second chance.

This article will guide you through the 2025 SASSA reconsideration system step by step—how to submit it, what documents you need, and how to boost your chances of approval.

Whether you’re a first-time applicant or appealing a prior decision, this guide is designed to help you navigate the system confidently.

What Is a SASSA Reconsideration Request?

A SASSA reconsideration request is an official appeal or review that an applicant can file if their SRD R370 grant application has been declined or wrongly assessed.

It signals to SASSA that the applicant disputes the decision and is providing reasons or supporting evidence for review.

Common Reasons for SASSA Rejections in 2025

Before appealing, it’s crucial to understand why your application might have been rejected. SASSA uses automated systems and third-party data to verify eligibility, which can lead to false rejections.

🚫 Frequent Rejection Reasons:

• “Alternative Income Source Identified”
• “UIF Registered” (even if you’re not receiving payments)
• “NSFAS Funding”
• “Identity Verification Failed”
• “Government Payroll Registered”
• “Age outside qualifying range (under 18 or over 60)”

Each of these reasons can be appealed with supporting documentation.

Who Should Submit a Reconsideration?

This process is relevant for:

• SRD R370 applicants whose applications were declined.
• Individuals with pending statuses that haven’t changed after 30 days.
• Applicants who believe their rejection was incorrect due to outdated or wrong data.

How to Submit a SASSA Reconsideration Request (2025)

SASSA has streamlined the process into a dedicated portal. Follow these steps to file your reconsideration request:

Step-by-Step Process

1. Visit the Reconsideration Portal
   ➡️ https://srd.sassa.gov.za/appeals
2. Enter Your South African ID & Mobile Number
   Make sure it’s the same number used during your initial application.
3. Click on ‘Send Pin’
   You’ll receive a one-time password (OTP) via SMS.
4. Log In Using the OTP
   Once verified, the system will show all declined months.
5. Select the Months You Want to Appeal
   Choose the months that were declined and submit one by one.
6. Upload Supporting Documents (if applicable)
   For example:
   • Bank statements
   • UIF confirmation from Department of Labour
   • Proof that you are unemployed
   • Death certificate (if appealing for someone who passed away post-application)
7. Submit and Record Your Reference Number
   Keep this for tracking.

Tips to Strengthen Your Reconsideration Request

✅ Double-Check Your Personal Details

Ensure your:

• ID number
• Bank details
• Cellphone number
  …match across Home Affairs, SASSA, and your bank account.

✅ Submit Relevant Documentation

Don’t just rely on clicking appeal—attach proof:

• Not employed? Submit an affidavit or letter from previous employer.
• Rejected for UIF? Show proof of non-payment from the Department of Labour.
• Wrong NSFAS status? Get a confirmation letter from the bursary provider.

✅ Keep It Time-Sensitive

Reconsideration requests must be submitted within 90 days of rejection. Waiting too long could void your right to appeal.

How Long Does the Reconsideration Process Take?

In 2025, processing times can vary:

• Average time: 30 to 90 days
• Some cases are resolved sooner (especially with proper documentation)
• Incomplete or disputed cases may take longer

🔄 Statuses You May See:

• Pending – Under review
• Reapplication Pending – Waiting for verification
• Approved – Payment scheduled
• Declined – Appeal unsuccessful (you can resubmit)

What If the Reconsideration Is Also Declined?

If your reconsideration request is rejected, you can:

1. Resubmit an updated appeal, especially if you now have better documents.
2. Escalate your case to:
   • The Department of Social Development
   • The Public Protector (as a last resort)
3. Contact SASSA directly at:
   • 📞 0800 60 10 11

Real-Life Example: How Sipho Won His Appeal

Sipho, a 34-year-old job-seeker from Durban, was rejected in January 2025 due to a “UIF registered” error. Though he hadn’t received UIF in over a year, SASSA’s system flagged him incorrectly.

He filed a reconsideration via the SASSA appeals portal, uploaded his bank statements and a letter from the Department of Labour, and received his approval in 6 weeks.

Sipho now receives his monthly R370 via bank deposit, and his missed months were paid retroactively.

Common Problems During Reconsideration (and How to Solve Them)

Problem	Cause	Solution
Can’t log in to portal	Wrong cellphone number or expired OTP	Update details via SASSA office or hotline
Still pending after 3 months	System backlog or missing documents	Resubmit or contact SASSA directly
Appeal rejected due to NSFAS funding	Still registered as student	Provide letter showing you’re no longer studying
Wrong banking details	Outdated info during initial application	Update on srd.sassa.gov.za

Key Tips for Reconsideration Success

• 📌 Use the correct reconsideration link: https://srd.sassa.gov.za/appeals
• 📌 Attach relevant, recent documents
• 📌 Submit within the 90-day window
• 📌 Regularly track your appeal status
• 📌 Keep your ID and contact details updated

Conclusion

Getting rejected for the SASSA SRD R370 grant can feel disheartening, but it’s not the end of the road.

The reconsideration process in 2025 provides a fair opportunity to correct errors, submit new documents, and ensure your application is reviewed properly.

👉 Don’t give up! If you believe you qualify, follow the steps in this guide and lodge your reconsideration today. Your persistence could lead to back pay and future payments that ease your financial stress.

FAQs