Fix ‘Invalid ID or Cellphone Number’

Are you getting the frustrating “Invalid ID or Cellphone Number” error when trying to apply for or check your SASSA SRD R370 grant?

You’re not alone. Thousands of South African applicants face this issue due to incorrect data entry, lost SIM cards, or outdated phone numbers.

This comprehensive guide will walk you through how to fix the “Invalid ID or cellphone number” error on the SASSA portal, why it happens, and what steps you can take to restore access—without visiting a SASSA office.

Why You See the ‘Invalid ID or Cellphone Number’ Error on the SASSA Portal

This common error usually appears when:

• Your ID number and cellphone number don’t match SASSA’s records.
• You’ve recently changed your phone number, but SASSA hasn’t been updated.
• You lost your SIM card or changed devices without notifying SASSA.
• You used a friend or family member’s phone number during registration.
• Spelling errors or typos were made during the initial application.

🚫 Typical error messages include:

• “Invalid ID or cellphone number”
• “Number not recognized”
• “Failed to verify contact information”

These errors prevent you from accessing the status of your SRD application, changing banking details, or even reapplying for the grant.

Step-by-Step Guide: How to Fix the ‘Invalid ID or Cellphone Number’ Issue on the SASSA Portal

Step 1: Double-Check Your ID and Number Entry

Before assuming the worst, make sure:

• Your 13-digit South African ID number is typed correctly.
• You’re using the exact cellphone number used during your original application.

✅ Tip: Avoid using country codes (e.g., +27) and remove leading zeros if required.

Step 2: Try Logging In on the SASSA SRD Portal

• Visit: https://srd.sassa.gov.za
• Scroll down to “Check Status” or “Reinstate My Grant”
• Enter your ID number and mobile number

If it still says “Invalid,” move to the next solution.

Step 3: Reset or Recover Your Mobile Number with SASSA

If you’ve lost or changed your number, follow these steps:

✅ Option 1: Use the “Change Mobile Number” Request (If Available)

As of 2025, some users may see a “Request to Change Mobile Number” option on the SRD portal.

• Navigate to https://srd.sassa.gov.za
• Scroll to “Update Contact Details”
• Enter your ID number
• Submit a motivation or request to change the number

✅ Option 2: Contact SASSA to Manually Update Your Number

Use one of these methods:

• Phone: Call 0800 60 10 11 (toll-free)
• WhatsApp: 082 046 8553
• Email: srd@sassa.gov.za
• Visit a Local Office (as last resort)

📢 Make sure to have your ID number, old number, and new cellphone number ready.

Step 4: Update SIM Card or RICA Info

Sometimes, the error appears if:

• Your number is not RICA registered
• You used a temporary number

Make sure:

• Your cellphone number is registered under your name
• You use a SIM card with an active mobile plan
• Avoid using contract numbers registered to businesses

🔁 RICA registration can be done at most mobile service provider stores or online.

Step 5: Reapply Using Correct Information

If you’ve updated your number or fixed the typo:

• Return to https://srd.sassa.gov.za
• Use the updated details to reapply or check your application status

Other Fixes That Might Help

✅ Clear Browser Cache

Outdated cache or cookies can cause login errors.

• Go to browser settings → Clear cache & cookies → Reload the SASSA portal.

✅ Try a Different Device or Browser

Some mobile browsers cause issues on the SASSA site.
Use Google Chrome on a desktop or updated mobile browser.

✅ Wait and Try Again

SASSA servers can go down. Try again after a few hours, especially during peak hours.

When to Visit a SASSA Office (Only if Necessary)

If all online methods fail and you cannot change your number or access your account:

• Bring your original ID document
• Bring proof of cellphone ownership (SIM card packaging, RICA confirmation, or affidavit)
• Visit the nearest SASSA service point

🕒 Office hours: Monday to Friday, 7:30 AM to 4 PM
Find your nearest SASSA office: https://www.sassa.gov.za

Tips to Avoid the Error in Future

• Always use your own mobile number when applying.
• Update contact details immediately if you switch numbers.
• Keep your SIM card active and RICA-registered.
• Avoid applying multiple times with different numbers or devices.

Conclusion

The “Invalid ID or cellphone number” error on the SASSA portal can be frustrating—but it’s fixable. Whether it’s a typo, lost SIM, or outdated contact information, this guide has given you all the steps to correct it online.

✅ Take action now: double-check your ID and number, request a change if needed, and stay informed to avoid future issues.

👉 Share this guide with others who may be stuck with the same SASSA error!

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