Error ‘Name and Surname Mismatch’

Are you seeing the frustrating message “Name and Surname Mismatch” while applying for your SASSA grant? You’re not alone.

Thousands of South Africans face this common error during the SRD R370 grant application or while updating their details on SASSA’s system.

This issue usually arises when your personal details don’t match what’s registered with the Department of Home Affairs (DHA).

In this comprehensive guide, we’ll explain why this happens, how to fix it step-by-step, and how to avoid the error in future applications.

What Causes the “Name and Surname Mismatch” Error on SASSA?

This error means the details you entered don’t exactly match the information on record with the Department of Home Affairs (DHA). It’s part of SASSA’s identity verification process. Here are the main causes:

• Spelling errors in your name or surname
• Use of nicknames or abbreviations instead of full legal names
• Recent name changes (e.g., due to marriage or divorce)
• Typing mistakes (e.g., switching name order)
• Incorrect ID number association with the name entered

Step-by-Step: How to Fix the Name and Surname Mismatch Error

Here is a detailed guide to resolve this issue quickly:

1. Double-Check Your Details

• Make sure your ID number, first name, and surname are typed exactly as they appear on your green ID book or smart ID card.
• Avoid using nicknames, initials, or shortened forms.

2. Verify Your DHA Records

• Visit your nearest Home Affairs office and verify that your ID and names are correctly recorded in the national database.
• Request a printout or confirmation of your personal records.

3. Correct Your SASSA Application Details

• Go to the official SASSA SRD portal: https://srd.sassa.gov.za
• Scroll down and click on “Request Names and Surname Update”
• Enter your correct details as per your ID
• Submit and wait for a confirmation SMS or email from SASSA

Important: Do not submit multiple corrections in a short time; this can delay your update.

4. Wait for Re-verification

• SASSA will recheck your information against the DHA database.
• This process can take 5–7 working days.
• You can check your status at https://srd.sassa.gov.za/sc19/status

What If the Error Still Appears?

Sometimes the issue persists even after following the correction steps. Here are some additional solutions:

A. Contact SASSA Directly

• Call the SASSA toll-free number: 0800 60 10 11
• Visit your nearest SASSA office and ask to speak to an officer about the mismatch

B. Submit an Appeal

If your application is declined due to a mismatch:

• Go to: https://srd.sassa.gov.za/appeals
• Select the reason for appeal and provide supporting documents (like ID copies, name change certificates, etc.)

C. Correct Details at Home Affairs

• If you notice incorrect details at DHA, you must submit a Rectification Request or Amendment Application.
• This typically involves:
  • Your ID book/card
  • Marriage certificate (if applicable)
  • Affidavit (for name spelling correction)

Common Scenarios Leading to Name Mismatches

Understanding common real-life scenarios can help prevent this issue:

1. Name Change After Marriage

Women who change their surnames after marriage often forget to update their records across all systems (SASSA, DHA, banks, etc.)

2. Different Name Order

People using multiple given names may switch the order, causing mismatches (e.g., John Michael Smith vs. Michael John Smith)

3. Nicknames or Shortened Names

Using “Thando” instead of “Thandolwethu” may trigger the mismatch error.

How to Avoid This Error in the Future

• Always use your full legal name exactly as it appears on your ID
• Regularly check and update records at Home Affairs
• Avoid multiple submissions of the same correction
• Keep a personal record of all your applications and changes

Conclusion

Getting a “Name and Surname Mismatch” error on SASSA can be frustrating, but it’s usually fixable.

By double-checking your details, correcting them on the SRD portal, and confirming your Home Affairs records, you can resolve the issue and continue receiving your grant.

Take action today to correct your application and avoid future delays.

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