SASSA Change Phone Number

SRD R370: Managing a Lost or Changed Phone Number

Losing access to your registered phone number can cause unnecessary stress for SASSA beneficiaries.

If you’ve applied for the SRD R370 grant or receive any other social grant, your cellphone number is more than just contact information—it’s your gateway to One-Time PINs (OTPs), status updates, and payment notifications.

Without it, you may struggle to log in, check your balance, or receive critical alerts.

In this guide, we explain how to manage a lost or changed phone number linked to your SASSA SRD grant. We’ll walk you through the official process, step-by-step updates, common mistakes to avoid, and FAQs to make sure you stay connected to your grant.

Why Your Registered Phone Number Matters

Your phone number is the primary link between you and SASSA. It is used for:

• Receiving OTPs for logging into the SRD portal.
• Grant status notifications (approved, pending, declined).
• Payment alerts when funds are available.
• Identity verification, reducing fraud risks.

If your number changes and you don’t update it, you could face:

• Missed OTPs, preventing you from logging in.
• Delayed payments or inability to confirm transactions.
• Risk of fraud if your old number is recycled.

How to Change Your SASSA SRD R370 Phone Number (Step-by-Step)

Updating your phone number with SASSA is straightforward but requires careful attention to detail. Follow these steps:

Step 1: Visit the SASSA SRD Website

Go to the official SRD portal: srd.sassa.gov.za.

Step 2: Log in With Your ID Number

• Enter your South African ID number.
• Request an OTP, which will be sent to your old number (if accessible).

👉 If you no longer have access to your old number, proceed with the “Change Phone Number” option.

Step 3: Select “Change Phone Number”

• Click on Update Contact Details.
• Provide your new cellphone number.

Step 4: Identity Verification

• SASSA may request additional verification, such as your ID copy or security questions.
• A new OTP will be sent to your updated number.

Step 5: Confirm and Save Changes

• Enter the OTP.
• Confirm that your new number has been successfully linked.

What If You Lost Your Old SIM Card?

If you no longer have access to your old number, you have two main options:

1. RICA a Replacement SIM
   • Visit your mobile provider (Vodacom, MTN, Cell C, Telkom).
   • Request a SIM swap for your old number.
   • Once active, log in and update your SASSA details.
2. Update SASSA Directly
   • Use the “Change Phone Number” function on the SRD website.
   • Provide your ID and new number for verification.

⚠️ Note: Never borrow someone else’s number. Always register a SIM card in your own name.

Common Problems and Solutions

❌ OTP Not Arriving

• Ensure your new SIM card is active.
• Check for network coverage.
• Contact your mobile provider if delays continue.

❌ Cannot Access Old Number

• Use the SIM swap method.
• If impossible, use the update function on the SRD portal.

❌ Grant Delays After Number Change

• Payments may take a few days to sync.
• Double-check your bank details are correct.
• Contact SASSA helpline (0800 60 10 11) if issues persist.

Security Tips When Updating Your Number

• Always update your number directly on the official SASSA site.
• Avoid using public Wi-Fi when making updates.
• Never share your OTP with anyone—SASSA will never ask for it.
• Regularly check your status after changing details to ensure updates reflect.

Importance of Updated Phone Numbers for SRD R370 Applicants

For SRD beneficiaries, your registered number ensures:

• Seamless login to the SRD portal.
• Faster payments via Postbank or bank transfers.
• Reduced fraud risks since OTPs secure your account.

This is especially important for pensioners, disability grant recipients, and caregivers, who often rely on timely notifications to budget household expenses.

FAQs

Conclusion

Changing your registered number with SASSA is a vital step to ensure you don’t miss important updates, OTPs, or payment alerts for your SRD R370 grant and other social grants.

By following the official process, avoiding common mistakes, and keeping your details secure, you can stay connected and avoid unnecessary delays.

👉 Take Action Now: Visit srd.sassa.gov.za and make sure your phone number is up to date so your grant payments continue without interruption.