Millions of South Africans rely on the South African Social Security Agency (SASSA) for financial support through grants like the SRD, Child Support Grant, and Disability Grant.
However, many applicants encounter a frustrating hurdle when their application status shows “Not Approved.”
In this comprehensive guide, we explore the top reasons why your SASSA status is not approved in 2025 and how you can fix or appeal these issues.
1. You Don’t Meet the Financial Eligibility Criteria
SASSA grants are means-tested, which means your income must fall below a certain threshold to qualify.
Common Triggers:
- You or someone in your household receives a salary or UIF payment
- Your bank account shows regular deposits above the threshold
- You receive financial assistance from another government scheme
- Double-check your recent bank activity
- Remove unnecessary deposits before reapplying
- Submit a bank statement during the appeal process for clarification
2. Identity Verification Failed
Your details must match with government databases such as Home Affairs. If there’s a mismatch, your application will be declined.
Possible Errors:
- Incorrect ID number
- Name or surname mismatch
- Expired or unverified ID documents
- Update your details at srd.sassa.gov.za
- Verify your ID with Home Affairs
- Reapply or appeal with corrected documentation
3. You Are Already Receiving Another SASSA Grant
Applicants cannot receive multiple grants for the same purpose. For example, you cannot receive the SRD R370 grant if you’re already benefiting from a Child Support, Foster Care, or Disability Grant.
Related Triggers:
- Duplicate records in SASSA’s database
- Multiple grant types under your ID
- Contact SASSA at 0800 60 10 11 to clarify your status
- Use the WhatsApp service (082 046 8553) for a quicker response
- Submit an appeal if you think it’s an error
4. Banking Details Are Incorrect or Unverified
Incorrect or unverified banking details are one of the most common reasons why applications are not approved.
Common Issues:
- Bank account is not in your name
- Wrong account number or branch code
- Bank details not updated since previous application
- Visit srd.sassa.gov.za
- Click “Update Banking Details”
- Enter your ID and follow the secure link sent via SMS
- Use a personal bank account (not shared)
5. Existing Employment or UIF Registration
It uses various databases, including the Unemployment Insurance Fund (UIF), to determine your eligibility.
Disqualifiers:
- You have an active UIF claim
- You’re registered with SARS for active income
- SASSA detects recent employment contributions
- If you’re unemployed, ensure your UIF claim is closed
- Submit supporting documentation in your appeal
- Remove your name from UIF if your employment ended
How to Appeal a Declined SASSA Application
If you believe your grant was unfairly declined, you can appeal within 30 days.
Steps:
- Go to srd.dsd.gov.za/appeals
- Enter your ID number and cellphone number
- Submit reason for appeal and upload documents
- Track your appeal weekly
FAQs
1. What if my SASSA appeal is also rejected?
You can lodge a further appeal with the Independent Tribunal. Include additional evidence.
2. How long does it take for SASSA to respond to an appeal?
Usually within 30 to 60 days, but it may take longer depending on volume.
3. Can I reapply after rejection?
Yes. Fix the issue first, then submit a fresh application on the SRD website.
4. What happens if my bank account is flagged?
You will receive a notification from SASSA. Update it immediately using their secure online platform.
5. Can I use a relative’s bank account?
No. The account must be in your name.
Conclusion
If your SASSA status is not approved in 2025, it’s not the end of the road. By understanding the top reasons and taking corrective action, you increase your chances of getting approved. Always double-check your details, keep documentation ready, and act swiftly on appeals.
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